Our Staff

Matt Starner, HIS

Owner, Hearing Instrument Specialist

Matt is licensed as a Hearing Aid Specialist by the State of Ohio’s Hearing and Speech Professionals Board and has been since 1997.  Matt started his career of helping the hearing impaired in 1996 (as a trainee) in Zanesville, Ohio working for Beltone Hearing Center.

In 2005 Matt was promoted to Vice President of Operations for the newly formed Echo-Norvell Hearing Aid Services, Inc. in Newark Ohio.  Echo-Norvell was opened in October of 2005 with the knowledge that Licking and Fairfield Counties deserved a much higher level of hearing healthcare.  From the onset, our patients note that Echo-Norvell is a true hearing healthcare facility and not just a place that “sells hearing aids”. In October of 2013 Matt was promoted to President/Owner of Echo-Norvell Hearing Aid Services Inc.  In March of 2022 Echo-Norvell Hearing moved from their well know office on Granville St. to a brand new/state of the art facility to better serve Licking County and the surrounding areas.

Matt currently serves as an ambassador with Listen Carefully; an educational organization that is dedicated to the hearing impaired community.  Matt was also recently asked to serve on the advisory board of Otoset ear cleaning systems. In the fall of 2022 Matt was also asked to testify before Ohio Senators about the importance of licensing for Hearing Aid Specialists in Ohio.  The testimony given helped preserve licensing in Ohio.

In the past Matt served as a trustee and also Vice President of the Hearing Healthcare Alliance of Ohio.   In 2016 Matt was appointed by Governor Kasich to the Ohio Hearing Aid Dealers and Fitters Licensing Board where he was chosen by his peers to be the Vice Chairman of the board.  He was again appointed to the newly formed Ohio Speech and Hearing Professionals Board in 2018; again by Governor Kasich and then for another term by Governor DeWine.  During his time on the newly formed board, Matt served on the Investigative Review Group and Licensure Review Committee. While Chairing the Rules Committee there where several changes made to the rules governing Hearing Aid Specialists that will help to further protect the hearing impaired citizens of Ohio for many years to come. Matt still serves the Speech and Hearing Professionals Board by proctoring state practical exams to newly licensed specialists.

Matt and his wife Amy reside in Thornville and have an adult son, Kaleb.  They all enjoy spending time together boating, going to sporting events, concerts and other family activities.  They all are involved in various charities including The Driven Foundation, The Brian Frate Memorial Golf Outing and The Chloe Barker Scholarship Fund.  They are very proud of their support of local events including: Rockin’ the Rooftop, Ground Hog Breakfast, Buckeye Lake BLAST, Lighting of the Courthouse and many other events.

Derek Gorsuch, HIS

Hearing Instrument Specialist

Derek Gorsuch is the Hearing Instrument Specialist located in our Lancaster office. He is responsible for hearing tests, diagnostic testing and hearing aid consultations. Derek also performs cleaning, servicing and programing of hearing devises, most at no charge. Derek is a factory trained Hearing Instrument Specialist with extensive training to help give you the very best care possible in the Lancaster area. Derek is a graduate of West Muskingum High School in Zanesville and Zane State College where he graduated with a degree in Business Management.

Derek is a licensed hearing instrument specialist by the State of Ohio, and has been involved in the hearing healthcare field his entire life. As a youngster, he had the privilege to be around the hearing healthcare field observing his father working with two of the most predominant ENT’s (Otolaryngologist) in Ohio. Seeing how these doctors could help people inspired him to help people with their hearing need. Now Derek works hand in hand with the ENT’s in The River View medical facility, which has brought his journey full circle.

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 232 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Customer Service was top notch!!! Very pleased with both gentleman we spoke with (at 2 different locations) Thank you!

Reviewer Profile Photo Michele Hanna, on Google

Derek is a wonderful person and very caring. I would not go to any other hearing spealiest. He's very polite and very understanding. Echo-Norvell you have one specail guy in yr office.

Reviewer Profile Photo Rachelle Bateman, on Google

Very friendly atmosphere and great service

Reviewer Profile Photo Dan Smith, on Google

They are friendly, fast and professional. We have not had any issues with the hearing aids. Clean office and always ready to make us appointments if we need one. You won’t be disappointed with them!

Reviewer Profile Photo Calvin Reedy, on Google

Friendly & answered all my questions Was soooo patient with me. Really appreciated the time he spent with me. Again sooooooo patient!!

Reviewer Profile Photo Patricia Hanley, on Google

Derek did a fine job cleaning my hearing aids.

Reviewer Profile Photo Scott Neal, on Google

Very nice , clean area and answering all of they questions

Reviewer Profile Photo Patricia Chalmers, on Google

I had excellent service at Echo-Norvell Hearing. Everything was explained in great detail.

Reviewer Profile Photo Becky Stevens, on Google

I was impressed with the customer service. The audiologist made the whole process smooth.

Reviewer Profile Photo Lea Westbrook, on Google

Very informative and helpful. Highly recommend to everyone!

Reviewer Profile Photo Kim Sykes, on Google

The hearing test was very good and received very useful information

Reviewer Profile Photo James, on Google

A very nice place he walked in us, very nicely, very polite, very friendly. I would recommend all my friends to go there. To get their hair names and ears checked out. I really enjoyed my visit with him. Very nice atmosphere, very comfortable with this

Reviewer Profile Photo Bev Holley, on Google

Excellent service - friendly and extremely knowledgeable - worked well explaining levels of purchase and costs - excited to get on board as a faithful client!

Reviewer Profile Photo bethany mcdonald, on Google

This place amazes me! Staff is professional and so easy to deal with. Had an issue with one of my hearing aides not working. I called Matt and he said to bring it in. He found issue immediately and replaced filter. It was plugged by ear wax & dead skin....

Reviewer Profile Photo Anthony Chase, on Google