About Us

About Us

Hearing Care Excellence for Lancaster and Newark, OH

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to receive the best possible hearing outcome. We focus on continually serving the hearing needs of the Lancaster and Newark, OH communities with dedicated hearing care. In this process, our practice demonstrates disciplines and values to ensure fair and personalized hearing care for each patient.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American hearing excellence:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 278 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Very,friendly and knowledgeable

Reviewer Profile Photo Barbara Bartlett, on Google

Always been good

Reviewer Profile Photo Jack Charles, on Google

I had a charging port issue I contacted them on Friday afternoon and my problem was solved by Monday morning.

Reviewer Profile Photo Michael Caton, on Google

Have been going to echo norvell for the past 16years ... Matt has helped me in so many ways... I work messed up hours,,but have called Matt and he always has a way of getting me in....there are closer places and probably cheaper hearing aids but I can trust Matt...

Reviewer Profile Photo Jamin Martin, on Google

Excellent service, attention to detail, focused on customer satisfaction. Could not be more pleased. Derek, my hearing specialist did a fantastic job.

Reviewer Profile Photo Harold Mowery, on Google

So helpful!

Reviewer Profile Photo Debra Smith, on Google

The receptionist is so helpful!

Reviewer Profile Photo Cody Wickham, on Google

Great service, friendly and patient!

Reviewer Profile Photo dbcanup, on Google

ECHO NORVELL is a place to visit if your experiencing hearing loss. MATT was so helpful to fit me with hearing aides that fit my budget and improve my hearing without the pressure of a hard sell. I would recommend ECHO NORVELL to everyone who wishes to recover the hearing...

Reviewer Profile Photo Dave Adam, on Google

Their always kind and helpful

Reviewer Profile Photo Rick Wollard, on Google

Sandy has received wonderful service with your service and she would recommend your service to anyone.

Reviewer Profile Photo Harold french, on Google

Life changing experience! Very informational meeting and audiometry testing by a 35 year pro. Thank u Matt Starner, for taking the time required by my particular case - and for answering all of my many questions. You gave great examples and analogies to clarify the tech involved. I also was...

Reviewer Profile Photo dee VANAD, on Google

Quick and complete

Reviewer Profile Photo Paige Stewart, on Google

Best in the business

Reviewer Profile Photo Phillips Meats, on Google

I came in the store a few days ago and Matt helped get my hearing aids back to normal. Thanks Matt.

Reviewer Profile Photo richard Lemaster, on Google

The receptionist was wonderful, and the doctor was also very, very nice.

Reviewer Profile Photo Linda Hickman, on Google

All aspects of my experience was excellent. Derek was extremely helpful and knows his stuff. Would definitely recommend recommend.

Reviewer Profile Photo Joe Sandbrink, on Google

Derrick was very helpful and polite. I would recommend him to all my family and friends.

Reviewer Profile Photo Ed Berridge, on Google

I was impressed with the customer service. The audiologist made the whole process smooth.

Reviewer Profile Photo Lea Westbrook, on Google

Matt was very courteous and knowledgeable. He took the time to share pros and cons of the various hearing aides.

Reviewer Profile Photo Debbie Cramer, on Google