About Us

About Us

Hearing Care Excellence for Lancaster and Newark, OH

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to receive the best possible hearing outcome. We focus on continually serving the hearing needs of the Lancaster and Newark, OH communities with dedicated hearing care. In this process, our practice demonstrates disciplines and values to ensure fair and personalized hearing care for each patient.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American hearing excellence:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 306 Reviews on Google.

Completely surprised by the response and help I received today after not being in the office for years. Thanks for everything and I would recommend this company to anyone with hearing issues!

Reviewer Profile Photo Debbie Helser, on Google

I was nervous about getting a hearing aid. This great place educates you every step of the way. I highly recommend Echo-Norvell. Matt was such a knowledgeable person and helpful in all aspects.

Reviewer Profile Photo Christine Smith, on Google

Always been good

Reviewer Profile Photo Jack Charles, on Google

The Appointment went very well

Reviewer Profile Photo Virginia L Jones, on Google

From the initial phone call and through the testing phase, this has been a great experience. Very professional and informative. I highly recommend Echo -Norvell. A+ business.

Reviewer Profile Photo Michael Davis, on Google

I am definitely pleased with my hearing aids from Echo-Norvell! I am so very happy and pleased with Derek! He is so pleasant and has always helped me with any issues that I have with my hearing aids! He is so knowledgeable! He is easy to talk with! Thank you...

Reviewer Profile Photo Geneva McQuade, on Google

They are awesome!

Reviewer Profile Photo bev Johnson, on Google

I thought it was a good experience only thing is I can't keep them working.

Reviewer Profile Photo Brenda S White, on Google

I had a charging port issue I contacted them on Friday afternoon and my problem was solved by Monday morning.

Reviewer Profile Photo Michael Caton, on Google

It was great. They helped me to get into

Reviewer Profile Photo Bob Green, on Google

GREAT SERVICE in and out no time and cleaned my hearing aids. THANKS

Reviewer Profile Photo Charlotte Colangelo, on Google

Always really great service. Thanks! Thank you. Always good!!

Reviewer Profile Photo Richard Snyder, on Google

Very pleasant visit. Derek was very attentive and informative!

Reviewer Profile Photo Juile Duncan, on Google

This place amazes me! Staff is professional and so easy to deal with. Had an issue with one of my hearing aides not working. I called Matt and he said to bring it in. He found issue immediately and replaced filter. It was plugged by ear wax & dead skin....

Reviewer Profile Photo Anthony Chase, on Google

Matt was very busy but he accommodated to fix the problem. He was patient and kind.

Reviewer Profile Photo Linda Bigboy, on Google

Very happy with my visit, Matt was very knowledgeable and helpful in helping with my hearing loss Thank you

Reviewer Profile Photo Jerry Miller, on Google

I have been a client of Echo-Norvell and Matt Starner for about 18 years. I highly recommend Matt and his business for your hearing needs. Matt’s expertise, professionalism, and friendly service have always been great. Visit Echo-Norvell for your hearing needs; you won’t be disappointed.

Reviewer Profile Photo arnie ettenhofer, on Google

Always have a pleasant experience with Matt and his staff at Echo Norvell. Always knowledgeable and friendly. Been going there for over 30 years.

Reviewer Profile Photo Trisha Hinds, on Google

Very nice very understanding very polite very great at their job.

Reviewer Profile Photo Lori Palm, on Google

Always friendly and easy to talk with.

Reviewer Profile Photo Patricia Faller, on Google