About Us

About Us

Hearing Care Excellence for Lancaster and Newark, OH

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to receive the best possible hearing outcome. We focus on continually serving the hearing needs of the Lancaster and Newark, OH communities with dedicated hearing care. In this process, our practice demonstrates disciplines and values to ensure fair and personalized hearing care for each patient.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American hearing excellence:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 334 Reviews on Google.

Very happy, I had an issue with one of my hearing aids, and Matt was able to find it quickly and got it replaced. The staff is very friendly and accommodating. I highly recommend.

Reviewer Profile Photo Anthony Chase, on Google

Very friendly and informative. Answered all questions.

Reviewer Profile Photo Sherry Hageman, on Google

Exceptional service!

Reviewer Profile Photo Catherine Shields, on Google

Very professional and took great care of my husband's needs. It was an easy process. He was very happy with his choice of hearing aids. Derek was great at helping him with them.

Reviewer Profile Photo Nancy Shaner, on Google

The staff is very professional and personable .

Reviewer Profile Photo Chuck Clevenger, on Google

Mr. Matt was a great person! Answers all questions, and it's very polite! I would recommend him to anyone looking to have their hearing tested! Very professional! Thank you Mr. Matt!

Reviewer Profile Photo Perry Jones, on Google

Friendly and very helpful. They won't sell you what you don't need!

Reviewer Profile Photo Beulah Land (Fred), on Google

Wonderful company and Greg is a true delight and very great help!!

Reviewer Profile Photo Christy Kilpatrick, on Google

I have a lot of good things to say about echo Norvell, they always been there for me and there prices are affordable.

Reviewer Profile Photo Dana Weisenberger, on Google

Excellent service with friendly and knowledgeable staff

Reviewer Profile Photo Jane Reese, on Google

Absolutely great experience. If you have need of a Hearing Aid, you need to talk to Derek! You will be treated with caring and respect, and Derek will make CERTAIN you are well cared for, understand everything you need to understand, and an assurance that if you have ANY questions,...

Reviewer Profile Photo Glen Coleman, on Google

Super sales and service- the best!!

Reviewer Profile Photo Ben Rader, on Google

I came to this company for a second opinion. Derrick was very professional from the time I entered the office, having paperwork ready for me to fill out. He escorted my husband and I to another room. He explained for both of us to understand what the testing involved and...

Reviewer Profile Photo Patricia Shamansky, on Google

Very happy with my visit, Matt was very knowledgeable and helpful in helping with my hearing loss Thank you

Reviewer Profile Photo Jerry Miller, on Google

Good experience, helpful staff. Hoping to return sometime soon!

Reviewer Profile Photo Michael McConnell, on Google

Matt is Phenomenal!!! He went out of his way to get work me into his schedule. Fixed my issue in a matter of minutes

Reviewer Profile Photo Jeff Starcher, on Google

Excellent Service and very knowledgeable on products. I highly recommend. I’m 85 and had my hearing aids for several years

Reviewer Profile Photo Susan Hill, on Google

Derek is always pleasant, courteous, and helpful.

Reviewer Profile Photo Lisa Boley, on Google

Derek was personable and professional. He was very informative showing me the benefits of the models that my insurance would cover.

Reviewer Profile Photo Richard Dardis, on Google

Was a great experience

Reviewer Profile Photo kim hardin, on Google