About Us

About Us

Hearing Care Excellence for Lancaster and Newark, OH

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to receive the best possible hearing outcome. We focus on continually serving the hearing needs of the Lancaster and Newark, OH communities with dedicated hearing care. In this process, our practice demonstrates disciplines and values to ensure fair and personalized hearing care for each patient.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American hearing excellence:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 318 Reviews on Google.

Matt cheerfully repaired my hearing aids and explained the problems and quickly resolved the issues. Would definitely recommend Matt.

Reviewer Profile Photo Terry King, on Google

Derek is always helpful

Reviewer Profile Photo Scott Neal, on Google

Exclent service and easy to work with. I would definitely recommend this place to someone and i will definitely keep going back for my hearing needs.

Reviewer Profile Photo David Reger, on Google

I thought maybe I wasnt hearing as well as I did. I tried cleaning but didnt help. Office technician said let me look at. He cleaned with special tool and I can hear as well as back when I got them. It had been 8 months. He made me a...

Reviewer Profile Photo Mary Wray, on Google

Always friendly and welcoming. Very knowledgeable about all of their products.

Reviewer Profile Photo Serena Stoneburner, on Google

Amazing staff and services!!

Reviewer Profile Photo Tessica Miller, on Google

Very satisfied with services and help.

Reviewer Profile Photo Ron Saelens, on Google

Friendly & informative.

Reviewer Profile Photo Abraham blankenship, on Google

Fantastic service! Derek Gorsuch was professional and knowledgeable regarding testing and selection of best hearing aids for me! I was immediately seen at set appointment time, no waiting. I would highly recommend Derek Gorsuch and Echo-Norvell in Lancaster, Ohio.

Reviewer Profile Photo LuAnn Raynes, on Google

Although at this point there is no treatment available at this time I would definitely use them if I reach that point. Everyone was very helpful.

Reviewer Profile Photo Beth Sperry, on Google

Always been good

Reviewer Profile Photo Jack Charles, on Google

Thank you for all of information and help you gave me . Derek is very knowledgeable and experienced.

Reviewer Profile Photo Deborah Stemble, on Google

Friendly, welcoming staff! Looking forward to better hearing with my new high tech devices. So important for quality of life!

Reviewer Profile Photo Rebecca Burk, on Google

The hearing aids have been very useful and effective, and the service I get from Derek Gorsuch has been outstanding!

Reviewer Profile Photo Jamey Keys, on Google

Matt has always been a great help whenever I’ve had an issue. I’m very pleased.

Reviewer Profile Photo Steven Swary, on Google

Completely surprised by the response and help I received today after not being in the office for years. Thanks for everything and I would recommend this company to anyone with hearing issues!

Reviewer Profile Photo Debbie Helser, on Google

I was nervous about getting a hearing aid. This great place educates you every step of the way. I highly recommend Echo-Norvell. Matt was such a knowledgeable person and helpful in all aspects.

Reviewer Profile Photo Christine Smith, on Google

The Appointment went very well

Reviewer Profile Photo Virginia L Jones, on Google

From the initial phone call and through the testing phase, this has been a great experience. Very professional and informative. I highly recommend Echo -Norvell. A+ business.

Reviewer Profile Photo Michael Davis, on Google

I am definitely pleased with my hearing aids from Echo-Norvell! I am so very happy and pleased with Derek! He is so pleasant and has always helped me with any issues that I have with my hearing aids! He is so knowledgeable! He is easy to talk with! Thank you...

Reviewer Profile Photo Geneva McQuade, on Google