About Us

About Us

Hearing Care Excellence for Lancaster and Newark, OH

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to receive the best possible hearing outcome. We focus on continually serving the hearing needs of the Lancaster and Newark, OH communities with dedicated hearing care. In this process, our practice demonstrates disciplines and values to ensure fair and personalized hearing care for each patient.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American hearing excellence:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 348 Reviews on Google.

Great service.Dereck is wonderful.

Reviewer Profile Photo Donna Stufflebeam, on Google

My right hearing aid stopped working last week Derek got me in promptly and showed me the wax accumulation that was causing the problem. He also showed me how to address this problem should it recur. I have been only pleased with all of my visits with him.

Reviewer Profile Photo Avrom Epstein, on Google

Mr. Starner helped me with a broken hearing aid that the wire was broken on right at the receiver. He worked very hard to remove the broken piece and is ordering me a new one, even though I was not a client. He and the office staff were very kind...

Reviewer Profile Photo CL Wolfe, on Google

The service is unmatched!

Reviewer Profile Photo Clyde McIntire, on Google

Loved the Service. No wait time. Quick and Friendly

Reviewer Profile Photo deborah k armstrong, on Google

Clean place, knowledgeable and polite doctor.

Reviewer Profile Photo Darin Marshall, on Google

Matt is a great person he helps with all of your needs also we can’t forget his great office person!! Thanks to you both.

Reviewer Profile Photo Ralph Stidham, on Google

Exclent service and easy to work with. I would definitely recommend this place to someone and i will definitely keep going back for my hearing needs.

Reviewer Profile Photo David Reger, on Google

Thanks to Matt for working with my insurance to get me a set of hearing aids. And they are there for any questions and needs I might have.

Reviewer Profile Photo Cathy Peterfish, on Google

Always very helpful and answers all of my questions Very friendly and cares about his patients.

Reviewer Profile Photo Judith Wehrmann, on Google

From the initial phone call and through the testing phase, this has been a great experience. Very professional and informative. I highly recommend Echo -Norvell. A+ business..........An Update to my initial review. These hearing aids are life changing! I had gotten to the point where I hated going out to...

Reviewer Profile Photo Michael Davis, on Google

The hearing aids have been very useful and effective, and the service I get from Derek Gorsuch has been outstanding!

Reviewer Profile Photo Jamey Keys, on Google

I was very impressed that Echo-Novell did not try to sell me a product that would not help me at this time and recommended that I seek help from a medical practitioner. Would highly recommend Echo-Novell.

Reviewer Profile Photo Judy Mauter, on Google

Matt Starner is a great provider. He certainly knows what he’s talking about, and answers questions clearly and in a way that’s easily understandable. Very thorough and informative, while being very personable. The lady who works his front office is extremely helpful, too. Most Highly recommended

Reviewer Profile Photo William DeWeese (Bill), on Google

Derek is great .he is very friendly and helpful.hearing work well

Reviewer Profile Photo Terry Williams, on Google

Excellent care and very knowledgeable. Matt spent a great deal of time helping me adjust to my new hearing aids. So grateful for there office.

Reviewer Profile Photo robin Guinsler, on Google

Very happy, I had an issue with one of my hearing aids, and Matt was able to find it quickly and got it replaced. The staff is very friendly and accommodating. I highly recommend.

Reviewer Profile Photo Anthony Chase, on Google

Very friendly and informative. Answered all questions.

Reviewer Profile Photo Sherry Hageman, on Google

Exceptional service!

Reviewer Profile Photo Catherine Shields, on Google

Very professional and took great care of my husband's needs. It was an easy process. He was very happy with his choice of hearing aids. Derek was great at helping him with them.

Reviewer Profile Photo Nancy Shaner, on Google