Our Staff

Matt Starner, HIS

Owner, Hearing Instrument Specialist

Matt is licensed as a Hearing Aid Specialist by the State of Ohio’s Hearing and Speech Professionals Board and has been since 1997.  Matt started his career of helping the hearing impaired in 1996 (as a trainee) in Zanesville, Ohio working for Beltone Hearing Center.

In 2005 Matt was promoted to Vice President of Operations for the newly formed Echo-Norvell Hearing Aid Services, Inc. in Newark Ohio.  Echo-Norvell was opened in October of 2005 with the knowledge that Licking and Fairfield Counties deserved a much higher level of hearing healthcare.  From the onset, our patients note that Echo-Norvell is a true hearing healthcare facility and not just a place that “sells hearing aids”. In October of 2013 Matt was promoted to President/Owner of Echo-Norvell Hearing Aid Services Inc.  In March of 2022 Echo-Norvell Hearing moved from their well know office on Granville St. to a brand new/state of the art facility to better serve Licking County and the surrounding areas.

Matt currently serves as an ambassador with Listen Carefully; an educational organization that is dedicated to the hearing impaired community.  Matt was also recently asked to serve on the advisory board of Otoset ear cleaning systems. In the fall of 2022 Matt was also asked to testify before Ohio Senators about the importance of licensing for Hearing Aid Specialists in Ohio.  The testimony given helped preserve licensing in Ohio.

In the past Matt served as a trustee and also Vice President of the Hearing Healthcare Alliance of Ohio.   In 2016 Matt was appointed by Governor Kasich to the Ohio Hearing Aid Dealers and Fitters Licensing Board where he was chosen by his peers to be the Vice Chairman of the board.  He was again appointed to the newly formed Ohio Speech and Hearing Professionals Board in 2018; again by Governor Kasich and then for another term by Governor DeWine.  During his time on the newly formed board, Matt served on the Investigative Review Group and Licensure Review Committee. While Chairing the Rules Committee there where several changes made to the rules governing Hearing Aid Specialists that will help to further protect the hearing impaired citizens of Ohio for many years to come. Matt still serves the Speech and Hearing Professionals Board by proctoring state practical exams to newly licensed specialists.

Matt and his wife Amy reside in Thornville and have an adult son, Kaleb.  They all enjoy spending time together boating, going to sporting events, concerts and other family activities.  They all are involved in various charities including The Driven Foundation, The Brian Frate Memorial Golf Outing and The Chloe Barker Scholarship Fund.  They are very proud of their support of local events including: Rockin’ the Rooftop, Ground Hog Breakfast, Buckeye Lake BLAST, Lighting of the Courthouse and many other events.

Derek Gorsuch, HIS

Hearing Instrument Specialist

Derek Gorsuch is the Hearing Instrument Specialist located in our Lancaster office. He is responsible for hearing tests, diagnostic testing and hearing aid consultations. Derek also performs cleaning, servicing and programing of hearing devises, most at no charge. Derek is a factory trained Hearing Instrument Specialist with extensive training to help give you the very best care possible in the Lancaster area. Derek is a graduate of West Muskingum High School in Zanesville and Zane State College where he graduated with a degree in Business Management.

Derek is a licensed hearing instrument specialist by the State of Ohio, and has been involved in the hearing healthcare field his entire life. As a youngster, he had the privilege to be around the hearing healthcare field observing his father working with two of the most predominant ENT’s (Otolaryngologist) in Ohio. Seeing how these doctors could help people inspired him to help people with their hearing need. Now Derek works hand in hand with the ENT’s in The River View medical facility, which has brought his journey full circle.

Patient Reviews

Read a Few of Our Google Reviews

4.8 out of 5 Stars based on 147 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Competent, courteous, and friendly. Derek is qualified and helpful.

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Peggy Sattler, on Google

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Jeannie Waddell, on Google

Derek goes out of his way at the Lancaster office to provide top quality care and advice related to your hearing needs. He really helps you to feel comfortable and at ease when selecting a quality hearing aid. He is prompt with any questions you may have and provides top...

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Debra Scarberry, on Google

Found Echo-Norvell by chance, and so happy we did. I talked with Derek a couple times on the phone. Told him our situation and previous experience the week prior. Derk was very kind and respectful with my mom and I. The visit was quick and easy. Thank you Derk for...

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Barb Stevison, on Google

I got hearing aids from Derek last year. I was having some issues recently with the app & 1 of my hearing aids. Derek explained the app & how to fix & the difference in ears & adjusted my aids accordingly. He has the best personality & cares about his...

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sandra norris, on Google

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anita Smith, on Google

The hearing test was very well done. I got an accurate reading for my hearing loss. The selection of a hearing aid was easy. No pressure. Everything explained. Very happy with the service I got.

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Michael McDevitt, on Google

Amazing service !! Hearing aides are wonderful!!

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Dianna Lynn, on Google

My representative Derek always takes care of everything fast.

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Shannon Yoders, on Google

Awesome experience ☺️

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Kenya Walker, on Google

Derek was great to work with. He was very knowledgeable and took his time to make we understood all our options. Would highly recommend him and his company!

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Steve, on Google

I was very happy and satisfied with all my interactions with Dr. Norvell, I'm excited to be able to hear. He was kind and patient and answered all my questions and concerns. Thank you for my family, who have had to repeat themselves for many years. When I got home...

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Deb Jones, on Google

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Angela Mash, on Google

Very pleased

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Roger Morgan, on Google

Very friendly, little to no wait, procedures explained and easily understood, nice atmosphere. Suggestion: I found it better to close my eyes during the headset test so I wouldn’t anticipate the sound if I watched the keyboard being pushed.

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Deborah Music, on Google

My mom recently got hearing aids and I would recommend this place to anyone looking. The are very knowledgeable and even more helpful than my expectations. Keep up the good work!

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Tricia Tilley, on Google

Every good. And warm setting made me feel comfortable had good visit.

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Kathi Hurst, on Google

Derek is great Very helpful

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Jack Davidson, on Google

Very pleasant visit. Derek was very attentive and informative!

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Juile Duncan, on Google

Always friendly and Very Professional would definitely recommend to everyone looking for hearing aids and LOVE there waiting area one of the best I have ever seen

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Jerry “JAX71” Kidder, on Google

Very good people. Explain everything. Very comfortable

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Doug McCanna, on Google

Very patient and caring!! No high pressure sales or gimmicks.

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Kim Wright, on Google

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Brenda Wooten, on Google

Really nice people working there they answered all my questions give me a fair price I will go back

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M Marcum, on Google

Very Professional & Informative. All questions answered with accurate evaluation of the degree of my hearing loss.

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Terry Kiggins, on Google