Our Staff

Matt Starner, HIS

Owner, Hearing Instrument Specialist

Matt is licensed as a Hearing Aid Specialist by the State of Ohio’s Hearing and Speech Professionals Board and has been since 1997.  Matt started his career of helping the hearing impaired in 1996 (as a trainee) in Zanesville, Ohio working for Beltone Hearing Center.

In 2005 Matt was promoted to Vice President of Operations for the newly formed Echo-Norvell Hearing Aid Services, Inc. in Newark Ohio.  Echo-Norvell was opened in October of 2005 with the knowledge that Licking and Fairfield Counties deserved a much higher level of hearing healthcare.  From the onset, our patients note that Echo-Norvell is a true hearing healthcare facility and not just a place that “sells hearing aids”. In October of 2013 Matt was promoted to President/Owner of Echo-Norvell Hearing Aid Services Inc.  In March of 2022 Echo-Norvell Hearing moved from their well know office on Granville St. to a brand new/state of the art facility to better serve Licking County and the surrounding areas.

Matt currently serves as an ambassador with Listen Carefully; an educational organization that is dedicated to the hearing impaired community.  Matt was also recently asked to serve on the advisory board of Otoset ear cleaning systems. In the fall of 2022 Matt was also asked to testify before Ohio Senators about the importance of licensing for Hearing Aid Specialists in Ohio.  The testimony given helped preserve licensing in Ohio.

In the past Matt served as a trustee and also Vice President of the Hearing Healthcare Alliance of Ohio.   In 2016 Matt was appointed by Governor Kasich to the Ohio Hearing Aid Dealers and Fitters Licensing Board where he was chosen by his peers to be the Vice Chairman of the board.  He was again appointed to the newly formed Ohio Speech and Hearing Professionals Board in 2018; again by Governor Kasich and then for another term by Governor DeWine.  During his time on the newly formed board, Matt served on the Investigative Review Group and Licensure Review Committee. While Chairing the Rules Committee there where several changes made to the rules governing Hearing Aid Specialists that will help to further protect the hearing impaired citizens of Ohio for many years to come. Matt still serves the Speech and Hearing Professionals Board by proctoring state practical exams to newly licensed specialists.

Matt and his wife Amy reside in Thornville and have an adult son, Kaleb.  They all enjoy spending time together boating, going to sporting events, concerts and other family activities.  They all are involved in various charities including The Driven Foundation, The Brian Frate Memorial Golf Outing and The Chloe Barker Scholarship Fund.  They are very proud of their support of local events including: Rockin’ the Rooftop, Ground Hog Breakfast, Buckeye Lake BLAST, Lighting of the Courthouse and many other events.

Derek Gorsuch, HIS

Hearing Instrument Specialist

Derek Gorsuch is the Hearing Instrument Specialist located in our Lancaster office. He is responsible for hearing tests, diagnostic testing and hearing aid consultations. Derek also performs cleaning, servicing and programing of hearing devises, most at no charge. Derek is a factory trained Hearing Instrument Specialist with extensive training to help give you the very best care possible in the Lancaster area. Derek is a graduate of West Muskingum High School in Zanesville and Zane State College where he graduated with a degree in Business Management.

Derek is a licensed hearing instrument specialist by the State of Ohio, and has been involved in the hearing healthcare field his entire life. As a youngster, he had the privilege to be around the hearing healthcare field observing his father working with two of the most predominant ENT’s (Otolaryngologist) in Ohio. Seeing how these doctors could help people inspired him to help people with their hearing need. Now Derek works hand in hand with the ENT’s in The River View medical facility, which has brought his journey full circle.

Patient Reviews

Read a Few of Our Google Reviews

4.7 out of 5 Stars based on 99 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Very Professional & Informative. All questions answered with accurate evaluation of the degree of my hearing loss.

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Terry Kiggins, on Google

Very good people. Explain everything. Very comfortable

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Doug McCanna, on Google

They are very friendly and helpful. I arrived early for my appointment and as soon as I filled out the paperwork they took me back and I was done before my appointment time.

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Tina Morris, on Google

Really nice people working there they answered all my questions give me a fair price I will go back

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M Marcum, on Google

Every good. And warm setting made me feel comfortable had good visit.

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Kathi Hurst, on Google

This place , in my opinion is top notch. I have never been disappointed in anything. The best of service ever. Thanks Matt and your very capable office staff.

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Carol Franks, on Google

Matt was very quick to get me scheduled in, explained my options very well also explained how the devises work , very knowledgeable of the products and services they provide. Thanks Matt for making this difficult time some much easier.

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Casey Phillips, on Google

I am 65 and tested with a bit of high frequency hearing loss. He told me that I did not need hearing aids at this time. I have really good insurance which would have paid for top-of-the-line aids. He was honest instead of selling me aids that I don't actually...

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Kenton Brown, on Google

I bring my mother in for services with Matt. I wish every place of business could operate with his values. Been with Echo Norvell for years and always am pleased w getting new hearing aids or just stopping by for a cleaning. I highly recommend!!!

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Lisa Pierpont, on Google

So thankful we met Matt and have him to help my husband with his hearing aids and his hearing loss. He is so patient and answers all our questions. Top of the line equipment and very clean, nice office. His office assistant Shelby is also so helpful and nice when...

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Nancy Weakley, on Google