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Patient Reviews

Read a Few of Our Google Reviews

4.8 out of 5 Stars based on 143 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

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Jeannie Waddell, on Google

Derek goes out of his way at the Lancaster office to provide top quality care and advice related to your hearing needs. He really helps you to feel comfortable and at ease when selecting a quality hearing aid. He is prompt with any questions you may have and provides top...

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Debra Scarberry, on Google

Found Echo-Norvell by chance, and so happy we did. I talked with Derek a couple times on the phone. Told him our situation and previous experience the week prior. Derk was very kind and respectful with my mom and I. The visit was quick and easy. Thank you Derk for...

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Barb Stevison, on Google

I got hearing aids from Derek last year. I was having some issues recently with the app & 1 of my hearing aids. Derek explained the app & how to fix & the difference in ears & adjusted my aids accordingly. He has the best personality & cares about his...

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sandra norris, on Google

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anita Smith, on Google

The hearing test was very well done. I got an accurate reading for my hearing loss. The selection of a hearing aid was easy. No pressure. Everything explained. Very happy with the service I got.

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Michael McDevitt, on Google

Amazing service !! Hearing aides are wonderful!!

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Dianna Lynn, on Google

My representative Derek always takes care of everything fast.

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Shannon Yoders, on Google

Awesome experience ☺️

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Kenya Walker, on Google

Derek was great to work with. He was very knowledgeable and took his time to make we understood all our options. Would highly recommend him and his company!

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Steve, on Google

I was very happy and satisfied with all my interactions with Dr. Norvell, I'm excited to be able to hear. He was kind and patient and answered all my questions and concerns. Thank you for my family, who have had to repeat themselves for many years. When I got home...

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Deb Jones, on Google

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Angela Mash, on Google

Very pleased

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Roger Morgan, on Google

Very friendly, little to no wait, procedures explained and easily understood, nice atmosphere. Suggestion: I found it better to close my eyes during the headset test so I wouldn’t anticipate the sound if I watched the keyboard being pushed.

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Deborah Music, on Google

My mom recently got hearing aids and I would recommend this place to anyone looking. The are very knowledgeable and even more helpful than my expectations. Keep up the good work!

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Tricia Tilley, on Google

Every good. And warm setting made me feel comfortable had good visit.

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Kathi Hurst, on Google

Derek is great Very helpful

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Jack Davidson, on Google

Very pleasant visit. Derek was very attentive and informative!

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Juile Duncan, on Google

Always friendly and Very Professional would definitely recommend to everyone looking for hearing aids and LOVE there waiting area one of the best I have ever seen

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Jerry “JAX71” Kidder, on Google

Very good people. Explain everything. Very comfortable

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Doug McCanna, on Google

Very patient and caring!! No high pressure sales or gimmicks.

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Kim Wright, on Google

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Brenda Wooten, on Google

Really nice people working there they answered all my questions give me a fair price I will go back

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M Marcum, on Google

Very Professional & Informative. All questions answered with accurate evaluation of the degree of my hearing loss.

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Terry Kiggins, on Google

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Mike Koonts, on Google