About Us

About Us

Hearing Care Excellence for Lancaster and Newark, OH

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to receive the best possible hearing outcome. We focus on continually serving the hearing needs of the Lancaster and Newark, OH communities with dedicated hearing care. In this process, our practice demonstrates disciplines and values to ensure fair and personalized hearing care for each patient.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American hearing excellence:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 289 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Very nice very understanding very polite very great at their job.

Reviewer Profile Photo Lori Palm, on Google

Always friendly and easy to talk with.

Reviewer Profile Photo Patricia Faller, on Google

Derek was very helpful getting me the supplies that we needed for our hearing aids, and explaining how to use them.

Reviewer Profile Photo anita Smith, on Google

WIN - WIN Great service during evaluation and great service for the last 12 years with Echo Norvell and Matt Starner! Highly recommend using Echo Norvell for all your hearing issues and needs.. On my third set of hearing aids . I have nothing but great words for Matt Starner...

Reviewer Profile Photo Chad Aimee Canter, on Google

Derek is great .he is very friendly and helpful.hearing work well

Reviewer Profile Photo Terry Williams, on Google

Echo Novell has been a pleasure to work with. I got my hearing aids back in November and had no problem getting accustomed to them. I normally wear contacts and when I had an eye issue I had to wear my glasses all day every day. When wearing my glasses...

Reviewer Profile Photo Gary Kelley, on Google

Fast testing and getting hearing aids order. Very clean and polite. Told me how much my insurance was going to pay. Never tried to make me buy a upgrade aids .. That means alot to me. Honesty and telling me that the are just what I needed to hear better....

Reviewer Profile Photo Cindy Conrad, on Google

The receptionist was wonderful, and the doctor was also very, very nice.

Reviewer Profile Photo Linda Hickman, on Google

Derick at your Lancaster, Ohio office was very professional and able to solve the problem I had with my hearing aids.Thank you Derick.

Reviewer Profile Photo Frances Matz (Fran), on Google

Have been going there for over 10 years .Everyone is very friendly.

Reviewer Profile Photo Cherole, on Google

Matt was very quick to get me scheduled in, explained my options very well also explained how the devises work , very knowledgeable of the products and services they provide. Thanks Matt for making this difficult time some much easier.

Reviewer Profile Photo Casey Phillips, on Google

Fantastic service! Derek Gorsuch was professional and knowledgeable regarding testing and selection of best hearing aids for me! I was immediately seen at set appointment time, no waiting. I would highly recommend Derek Gorsuch and Echo-Norvell in Lancaster, Ohio.

Reviewer Profile Photo LuAnn Raynes, on Google

I really appreciated the honesty and professionalism of this hearing aid center. Instead of trying to sell me something they knew wouldn’t truly help, they took the time to explain my situation and advised me to see a medical doctor first. That level of integrity is rare and says a...

Reviewer Profile Photo Michael Fleming, on Google

Matt has always been a great help whenever I’ve had an issue. I’m very pleased.

Reviewer Profile Photo Steven Swary, on Google

Very personable and perfessional Derek was very informanable and was very helpful.

Reviewer Profile Photo Thomas Tobin, on Google

Very,friendly and knowledgeable

Reviewer Profile Photo Barbara Bartlett, on Google

Always been good

Reviewer Profile Photo Jack Charles, on Google

I had a charging port issue I contacted them on Friday afternoon and my problem was solved by Monday morning.

Reviewer Profile Photo Michael Caton, on Google

Have been going to echo norvell for the past 16years ... Matt has helped me in so many ways... I work messed up hours,,but have called Matt and he always has a way of getting me in....there are closer places and probably cheaper hearing aids but I can trust Matt...

Reviewer Profile Photo Jamin Martin, on Google

Excellent service, attention to detail, focused on customer satisfaction. Could not be more pleased. Derek, my hearing specialist did a fantastic job.

Reviewer Profile Photo Harold Mowery, on Google