Our Staff

Matt Starner, HIS

Owner, Hearing Instrument Specialist

Matt is licensed as a Hearing Aid Specialist by the State of Ohio’s Hearing and Speech Professionals Board and has been since 1997.  Matt started his career of helping the hearing impaired in 1996 (as a trainee) in Zanesville, Ohio working for Beltone Hearing Center.

In 2005 Matt was promoted to Vice President of Operations for the newly formed Echo-Norvell Hearing Aid Services, Inc. in Newark Ohio.  Echo-Norvell was opened in October of 2005 with the knowledge that Licking and Fairfield Counties deserved a much higher level of hearing healthcare.  From the onset, our patients note that Echo-Norvell is a true hearing healthcare facility and not just a place that “sells hearing aids”. In October of 2013 Matt was promoted to President/Owner of Echo-Norvell Hearing Aid Services Inc.  In March of 2022 Echo-Norvell Hearing moved from their well know office on Granville St. to a brand new/state of the art facility to better serve Licking County and the surrounding areas.

Matt currently serves as an ambassador with Listen Carefully; an educational organization that is dedicated to the hearing impaired community.  Matt was also recently asked to serve on the advisory board of Otoset ear cleaning systems. In the fall of 2022 Matt was also asked to testify before Ohio Senators about the importance of licensing for Hearing Aid Specialists in Ohio.  The testimony given helped preserve licensing in Ohio.

In the past Matt served as a trustee and also Vice President of the Hearing Healthcare Alliance of Ohio.   In 2016 Matt was appointed by Governor Kasich to the Ohio Hearing Aid Dealers and Fitters Licensing Board where he was chosen by his peers to be the Vice Chairman of the board.  He was again appointed to the newly formed Ohio Speech and Hearing Professionals Board in 2018; again by Governor Kasich and then for another term by Governor DeWine.  During his time on the newly formed board, Matt served on the Investigative Review Group and Licensure Review Committee. While Chairing the Rules Committee there where several changes made to the rules governing Hearing Aid Specialists that will help to further protect the hearing impaired citizens of Ohio for many years to come. Matt still serves the Speech and Hearing Professionals Board by proctoring state practical exams to newly licensed specialists.

Matt and his wife Amy reside in Thornville and have an adult son, Kaleb.  They all enjoy spending time together boating, going to sporting events, concerts and other family activities.  They all are involved in various charities including The Driven Foundation, The Brian Frate Memorial Golf Outing and The Chloe Barker Scholarship Fund.  They are very proud of their support of local events including: Rockin’ the Rooftop, Ground Hog Breakfast, Buckeye Lake BLAST, Lighting of the Courthouse and many other events.

Derek Gorsuch, HIS

Hearing Instrument Specialist

Derek Gorsuch is the Hearing Instrument Specialist located in our Lancaster office. He is responsible for hearing tests, diagnostic testing and hearing aid consultations. Derek also performs cleaning, servicing and programing of hearing devises, most at no charge. Derek is a factory trained Hearing Instrument Specialist with extensive training to help give you the very best care possible in the Lancaster area. Derek is a graduate of West Muskingum High School in Zanesville and Zane State College where he graduated with a degree in Business Management.

Derek is a licensed hearing instrument specialist by the State of Ohio, and has been involved in the hearing healthcare field his entire life. As a youngster, he had the privilege to be around the hearing healthcare field observing his father working with two of the most predominant ENT’s (Otolaryngologist) in Ohio. Seeing how these doctors could help people inspired him to help people with their hearing need. Now Derek works hand in hand with the ENT’s in The River View medical facility, which has brought his journey full circle.

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 306 Reviews on Google.

Completely surprised by the response and help I received today after not being in the office for years. Thanks for everything and I would recommend this company to anyone with hearing issues!

Reviewer Profile Photo Debbie Helser, on Google

I was nervous about getting a hearing aid. This great place educates you every step of the way. I highly recommend Echo-Norvell. Matt was such a knowledgeable person and helpful in all aspects.

Reviewer Profile Photo Christine Smith, on Google

Always been good

Reviewer Profile Photo Jack Charles, on Google

The Appointment went very well

Reviewer Profile Photo Virginia L Jones, on Google

From the initial phone call and through the testing phase, this has been a great experience. Very professional and informative. I highly recommend Echo -Norvell. A+ business.

Reviewer Profile Photo Michael Davis, on Google

I am definitely pleased with my hearing aids from Echo-Norvell! I am so very happy and pleased with Derek! He is so pleasant and has always helped me with any issues that I have with my hearing aids! He is so knowledgeable! He is easy to talk with! Thank you...

Reviewer Profile Photo Geneva McQuade, on Google

They are awesome!

Reviewer Profile Photo bev Johnson, on Google

I thought it was a good experience only thing is I can't keep them working.

Reviewer Profile Photo Brenda S White, on Google

I had a charging port issue I contacted them on Friday afternoon and my problem was solved by Monday morning.

Reviewer Profile Photo Michael Caton, on Google

It was great. They helped me to get into

Reviewer Profile Photo Bob Green, on Google

GREAT SERVICE in and out no time and cleaned my hearing aids. THANKS

Reviewer Profile Photo Charlotte Colangelo, on Google

Always really great service. Thanks! Thank you. Always good!!

Reviewer Profile Photo Richard Snyder, on Google

Very pleasant visit. Derek was very attentive and informative!

Reviewer Profile Photo Juile Duncan, on Google

This place amazes me! Staff is professional and so easy to deal with. Had an issue with one of my hearing aides not working. I called Matt and he said to bring it in. He found issue immediately and replaced filter. It was plugged by ear wax & dead skin....

Reviewer Profile Photo Anthony Chase, on Google

Matt was very busy but he accommodated to fix the problem. He was patient and kind.

Reviewer Profile Photo Linda Bigboy, on Google

Very happy with my visit, Matt was very knowledgeable and helpful in helping with my hearing loss Thank you

Reviewer Profile Photo Jerry Miller, on Google

I have been a client of Echo-Norvell and Matt Starner for about 18 years. I highly recommend Matt and his business for your hearing needs. Matt’s expertise, professionalism, and friendly service have always been great. Visit Echo-Norvell for your hearing needs; you won’t be disappointed.

Reviewer Profile Photo arnie ettenhofer, on Google

Always have a pleasant experience with Matt and his staff at Echo Norvell. Always knowledgeable and friendly. Been going there for over 30 years.

Reviewer Profile Photo Trisha Hinds, on Google

Very nice very understanding very polite very great at their job.

Reviewer Profile Photo Lori Palm, on Google

Always friendly and easy to talk with.

Reviewer Profile Photo Patricia Faller, on Google