Our Staff

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Matt Starner, HIS

Owner, Hearing Instrument Specialist

Matt is licensed as a Hearing Aid Specialist by the State of Ohio’s Hearing and Speech Professionals Board and has been since 1997.  Matt started his career of helping the hearing impaired in 1996 (as a trainee) in Zanesville, Ohio working for Beltone Hearing Center.

In 2005 Matt was promoted to Vice President of Operations for the newly formed Echo-Norvell Hearing Aid Services, Inc. in Newark Ohio.  Echo-Norvell was opened in October of 2005 with the knowledge that Licking and Fairfield Counties deserved a much higher level of hearing healthcare.  From the onset, our patients note that Echo-Norvell is a true hearing healthcare facility and not just a place that “sells hearing aids”. In October of 2013 Matt was promoted to President/Owner of Echo-Norvell Hearing Aid Services Inc.  In March of 2022 Echo-Norvell Hearing moved from their well know office on Granville St. to a brand new/state of the art facility to better serve Licking County and the surrounding areas.

Matt currently serves as an ambassador with Listen Carefully; an educational organization that is dedicated to the hearing impaired community.  Matt was also recently asked to serve on the advisory board of Otoset ear cleaning systems. In the fall of 2022 Matt was also asked to testify before Ohio Senators about the importance of licensing for Hearing Aid Specialists in Ohio.  The testimony given helped preserve licensing in Ohio.

In the past Matt served as a trustee and also Vice President of the Hearing Healthcare Alliance of Ohio.   In 2016 Matt was appointed by Governor Kasich to the Ohio Hearing Aid Dealers and Fitters Licensing Board where he was chosen by his peers to be the Vice Chairman of the board.  He was again appointed to the newly formed Ohio Speech and Hearing Professionals Board in 2018; again by Governor Kasich and then for another term by Governor DeWine.  During his time on the newly formed board, Matt served on the Investigative Review Group and Licensure Review Committee. While Chairing the Rules Committee there where several changes made to the rules governing Hearing Aid Specialists that will help to further protect the hearing impaired citizens of Ohio for many years to come. Matt still serves the Speech and Hearing Professionals Board by proctoring state practical exams to newly licensed specialists.

Matt and his wife Amy reside in Thornville and have an adult son, Kaleb.  They all enjoy spending time together boating, going to sporting events, concerts and other family activities.  They all are involved in various charities including The Driven Foundation, The Brian Frate Memorial Golf Outing and The Chloe Barker Scholarship Fund.  They are very proud of their support of local events including: Rockin’ the Rooftop, Ground Hog Breakfast, Buckeye Lake BLAST, Lighting of the Courthouse and many other events.

Derek Gorsuch, HIS

Hearing Instrument Specialist

Derek Gorsuch is the Hearing Instrument Specialist located in our Lancaster office. He is responsible for hearing tests, diagnostic testing and hearing aid consultations. Derek also performs cleaning, servicing and programing of hearing devises, most at no charge. Derek is a factory trained Hearing Instrument Specialist with extensive training to help give you the very best care possible in the Lancaster area. Derek is a graduate of West Muskingum High School in Zanesville and Zane State College where he graduated with a degree in Business Management.

Derek is a licensed hearing instrument specialist by the State of Ohio, and has been involved in the hearing healthcare field his entire life. As a youngster, he had the privilege to be around the hearing healthcare field observing his father working with two of the most predominant ENT’s (Otolaryngologist) in Ohio. Seeing how these doctors could help people inspired him to help people with their hearing need. Now Derek works hand in hand with the ENT’s in The River View medical facility, which has brought his journey full circle.

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 357 Reviews on Google.

Derek was amazing in his ability to walk me through the whole process of my hearing loss, my options, then a detailed explanation of how to use my Hearing aids. My new hearing aids have opened up a new level of communication for me. I am grateful for Derek and...

Reviewer Profile Photo Janet Schaper, on Google

Always very helpful and answers all of my questions Very friendly and cares about his patients.

Reviewer Profile Photo Judith Wehrmann, on Google

I can’t recommend Matt and his team enough! I’ve been a patient here for 11 years, since I was just 22 years old, and have purchased three different pairs of hearing aids over the years. What I appreciate most is that I’ve never felt like they were simply trying to...

Reviewer Profile Photo Summer Gwinn, on Google

Always been good

Reviewer Profile Photo Jack Charles, on Google

Very kind, friendly people who go out of their way to make sure that you are comfortable with your decisions in hearing aids.

Reviewer Profile Photo Patty Clark, on Google

Echo Norvell Hearing was very efficient and informative. I look forward to getting my hearing aides.

Reviewer Profile Photo Deb Sickles, on Google

Have been going there for over 10 years .Everyone is very friendly.

Reviewer Profile Photo Cherole, on Google

Matt is patient and easy to work with for a first time customer. I have needed a lot of help to get my hearing right.

Reviewer Profile Photo Michael Sullivan, on Google

Matt has always been a great help whenever I’ve had an issue. I’m very pleased.

Reviewer Profile Photo Steven Swary, on Google

Derek is great .he is very friendly and helpful.great place to get hearing. Aide's very knowledgeable

Reviewer Profile Photo Terry Williams, on Google

Wonderful to work with Matt always takes time with me and helps with all my questions.

Reviewer Profile Photo A Google User, on Google

Excellent service, thank you!

Reviewer Profile Photo Bob Siegel, on Google

Was a great experience

Reviewer Profile Photo kim hardin, on Google

Went to visit Matt couple of years ago and he tested my hearing, explained things to me about my hearing loss and about how hearing aids could benefit me. Purchased my first pair of Audibel hearing aides. Made a few trips into the office when I had any issues with...

Reviewer Profile Photo Christy Buxton, on Google

The staff is very professional and personable .

Reviewer Profile Photo Chuck Clevenger, on Google

Very happy with my visit, Matt was very knowledgeable and helpful in helping with my hearing loss Thank you

Reviewer Profile Photo Jerry Miller, on Google

They explain things very well and help you with what you need

Reviewer Profile Photo Mike Koonts, on Google

Derek is very attentive and knowledgeable about his products.

Reviewer Profile Photo Rose Emmert, on Google

Great service.Dereck is wonderful.

Reviewer Profile Photo Donna Stufflebeam, on Google

My right hearing aid stopped working last week Derek got me in promptly and showed me the wax accumulation that was causing the problem. He also showed me how to address this problem should it recur. I have been only pleased with all of my visits with him.

Reviewer Profile Photo Avrom Epstein, on Google