We are rated 4.9 out of 5 stars based on 288 reviews on Google.
Read what some of our patients have to say about our staff and our office!
Very personable and perfessional Derek was very informanable and was very helpful.
Thomas Tobin, on Google
Very,friendly and knowledgeable
Barbara Bartlett, on Google
I had a charging port issue I contacted them on Friday afternoon and my problem was solved by Monday morning.
Michael Caton, on Google
Excellent service, attention to detail, focused on customer satisfaction. Could not be more pleased. Derek, my hearing specialist did a fantastic job.
Harold Mowery, on Google
So helpful!
Debra Smith, on Google
Great service, friendly and patient!
dbcanup, on Google
All aspects of my experience was excellent. Derek was extremely helpful and knows his stuff. Would definitely recommend recommend.
Joe Sandbrink, on Google
Derrick was very helpful and polite. I would recommend him to all my family and friends.
Ed Berridge, on Google
I love the customer care you receive with Derrick. He’s always there to answer all your questions. Great customer service!!
Kathleen Birch, on Google
Derek did a thorough job of cleaning my hearing aids and was helpful and pleasant to deal with.
Toni Harper, on Google
Great experience. DERICK ANSWERED ALL MY CONCERNS AN WAS VERY HELPFUL. DEALT WITH THEM BEFORE AND ALWAYS FELT AT EASE.
Kevin, on Google
WIN - WIN Great service during evaluation and great service for the last 12 years with Echo Norvell and Matt Starner! Highly recommend using Echo Norvell for all your hearing issues and needs.. On my third set of hearing aids . I have nothing but great words for Matt Starner commitment to helping me 12 years ago and ever since with my hearing issues . Thanks as always to Echo Norvell and Matt Starner.
Chad Aimee Canter, on Google
Echo Novell has been a pleasure to work with. I got my hearing aids back in November and had no problem getting accustomed to them. I normally wear contacts and when I had an eye issue I had to wear my glasses all day every day. When wearing my glasses with my aids I started having issues with my microphone coming out of my ear anytime I was moving around. When I contacted Matt he had me come in and he immediately saw what was happening and how to fix it. He ordered longer microphone wires and he replaced them in a couple of days. I’m really glad that I did get my hearing aids and would recommend Echo Novell to anyone considering buying them.
Gary Kelley, on Google
Fast testing and getting hearing aids order. Very clean and polite. Told me how much my insurance was going to pay. Never tried to make me buy a upgrade aids .. That means alot to me. Honesty and telling me that the are just what I needed to hear better. I have been telling others how good they was.
Cindy Conrad, on Google
I really appreciated the honesty and professionalism of this hearing aid center. Instead of trying to sell me something they knew wouldn’t truly help, they took the time to explain my situation and advised me to see a medical doctor first. That level of integrity is rare and says a lot about how much they genuinely care about their patients’ well-being. Even though they couldn’t help me right away, I left feeling respected, informed, and grateful. I wouldn’t hesitate to return once I’ve seen an MD, and I highly recommend them for their ethics and transparency.
Michael Fleming, on Google
The receptionist is so helpful!
Cody Wickham, on Google
Sandy has received wonderful service with your service and she would recommend your service to anyone.
Harold french, on Google
Life changing experience! Very informational meeting and audiometry testing by a 35 year pro. Thank u Matt Starner, for taking the time required by my particular case - and for answering all of my many questions. You gave great examples and analogies to clarify the tech involved. I also was thankful for the info connected to the tech manufacturer and feel truly enlightened regarding not only where the state of the art truly stands ... but where it's headed for years to come. I left your office feeling like the customized aids I'm purchasing from you are truly designed to treat my very specific hearing problems and challenges. One tip about medical doctors running severely behind on well checkup exams (I read the story below) ... give them 15 or 20 minutes and then immediately reschedule and WALK OUT! I only had to do that once with my cardio doc and he forever more has treated me like royalty! God Bless.
dee VANAD, on Google
Quick and complete
Paige Stewart, on Google
Best in the business
Phillips Meats, on Google
I came in the store a few days ago and Matt helped get my hearing aids back to normal. Thanks Matt.
richard Lemaster, on Google
The receptionist was wonderful, and the doctor was also very, very nice.
Linda Hickman, on Google
Having my hearing decline impacted my work, my family and endangered my safety as I was working in law enforcement then prior to my retirement. My original hearing professional had sold her business and the company moved, became less familiar to me and I was looking for a new provider when I walked into Echo-Norvell Hearing Center and met Matt Starner so I could have my hearing re-evaluated and my hearing aids assessed as well.
The first thing you realize when you stop into Echo-Norvell is the friendliness and professionalism exhibited by the staff. The second thing that impressed me was that Matt understands, he wears hearing aids, and he is cognizant of the fact that the hearing aids are expensive and he works with you so you can be in the best possible situation as far as the instruments and the costs to you.
The second thing that stands out to the customers of Echo-Norvell is the level of follow-up service you experience when or if you need service. You stop in with a problem and the staff works diligently to resolve your issue. I have never been unhappy with the service or the way I have been treated at Echo-Norvell or by Matt or any of the staff.
I consider Echo-Norvell to be friends that I can trust when I need service or when I will need to get new hearing aids. Matt and the staff treat people so very well when you are there and I highly recommend Echo-Norvell and Matt to anyone that needs hearing assistance of service. I am glad that I found this wonderful business and I am proud to refer you and my friends there without question.
Make your life better, get your hearing tested and if you need hearing aids this is the place to go!
I can’t say enough great things about Echo-Norvell! They have been so helpful with my mother, who currently resides in a nursing facility. When she lost one of her hearing aids, I contacted Derek Gorsuch, Echo-Norvell’s Hearing Instrument Specialist, and he came out that same day to get a mold of her ear to get the process started. He kept me informed throughout the whole process and worked his schedule around mine so I could be there with my mother when he brought the new hearing aid to her.
Derek is a great example of exemplary customer service. He takes pride in his work and takes such good care of his clients. He is patient, attentive and very kind, not to mention very knowledgeable about the products and services that Echo-Norvell provide their clients.
I would recommend Echo-Norvell and Derek Gorsuch to anyone in need of their services. Thank you for your continued support and loyalty to your clients, like my mother. Very much appreciated!
After years of struggling with inconsistencies in my hearing aids from my past audiologist I had finally found Echo-Norvell and Matt Starner to help end all my problems. I travel 45 minutes to visit Matt for my hearing aids because I am treated like family and I get the best of the best not only in products but in customer service.
I am a Suture/Ortho Nurse at Children’s Hospital and I need to have the best equipment that allows me to be proficient at my job. For those of you who are hearing impaired you can understand how much harder it is to hear and understand small children than it is a grown adult. The way I am treated by Matt is the same way I treat my patients daily giving them the best care I can.
Any time I have any issues with my hearing aids or need an adjustment I can message Matt and within a few hours I have a response and a time to come in and get them checked out or fixed. He always gives me the time of day and answers any questions he can for me. I have even been able to troubleshoot my problems at home saving me the drive. Not every business is willing to take the time to do that.
Many ask why do I not find somewhere in Columbus to get your hearing aids? My answer is you cannot beat the customer service and the quality of the products. I do not have to worry about getting the wrong equipment or having to pay for the most expensive one because of my severe hearing loss. By severe meaning I have a 60-70% loss in both ears. Matt is straight up honest and gets me what I need within the budget I have.
If you have any type of hearing loss no matter how big or small, I encourage you to see Matt at Echo-Norvell and get the solution you need. Life is too short to go without. I of all people would know as it was not till I was about 24-25 years old that I finally got the right hearing aids that I needed to actually have a phone conversation in private. It was not until then I actually had an hour long conversation on the phone.
Whether you are looking for your first pair of hearing aids or your next pair, I recommend you see Matt Starner for the whole package. You will not be someone who just needs hearing aids but a new member of the family at Echo-Norvell. Do not go another day without getting the help you need, call in and Shelby will set up your appointment with Matt Starner to get your hearing where it should be.
I have had the privilege of working with Matt Starner and Echo-Norvell for the past eight years. I have had hearing aids since I was 15 years old and went to other places during my youth/colleges years as I did not live around the Newark area. I even went to a competitor first before finding Echo-Norvell and wasn’t treated the way I felt I should be treated. Once I found Matt I knew I had my hearing aid guy.
As I reflect on what differentiates several factors pop into mind. First, Matt handled a repair of my hearing aid that I didn’t buy from him when I first met him. His goal wasn’t to sell me something, it was to help me get hearing again. He had my best interest at heart and it was apparent. Secondly, when I did had a need for new hearing aids he listened to what I wanted first then made his professional recommendation. I have had the same pair of hearing aids for 6 years now and have had many visits into Matt’s office for cleanings and batteries. There have been several times when I have went in thinking I needed to send one of the hearing aids in for repair and he was able to fix them on the spot.
I am so impressed with Matt Starner and Echo- Norvell that I still come back to see Matt for his service even after I have moved to Mansfield over a year ago. I referred my mother who lives an hour and a half away to see Matt because of his service and professionalism. I attempted to go to another place for a quick cleaning here locally in Mansfield and was immediately put through the sales process. After I figured out what was happening I thanked them and walked out. I called Matt, he told me to come in the next day and I was taken care of and on my way. Now that is service! When I need new hearing aids again, I will only deal with Matt and the team at Echo- Norvell.
If you haven’t been to Echo-Norvell I encourage you to do so. The difference and service Matt provides will keep you walking back in the door.
