I can’t say enough great things about Echo-Norvell! They have been so helpful with my mother, who currently resides in a nursing facility. When she lost one of her hearing aids, I contacted Derek Gorsuch, Echo-Norvell’s Hearing Instrument Specialist, and he came out that same day to get a mold of her ear to get the process started. He kept me informed throughout the whole process and worked his schedule around mine so I could be there with my mother when he brought the new hearing aid to her.
Derek is a great example of exemplary customer service. He takes pride in his work and takes such good care of his clients. He is patient, attentive and very kind, not to mention very knowledgeable about the products and services that Echo-Norvell provide their clients.
I would recommend Echo-Norvell and Derek Gorsuch to anyone in need of their services. Thank you for your continued support and loyalty to your clients, like my mother. Very much appreciated!